Callrite is a leader in business phone answering & telephone communication management. Since 1993 our development team has managed the phone communications for many hundreds of companies, small businesses and government departments. The services provided by Callrite are acknowledged as world-class and for performance excellence. We continue to develop a growing number of new and diverse service solutions, but we maintain our corporate focus on phone communications for business.
Boulder’s executive team have extensive experience at senior levels in the business services, communications, engineering and call centre industries and are familiar with the demands of contracting and consulting.
Callrite staff, consultants, contractor personnel and project managers understand how to communicate with customers and prospects at their level… how to establish productive relationships on your behalf. We engage only the best – career professionals with extensive experience and a proven ability to work in an adaptive client engagement model.
Successful telephone-based services requires a truly professional approach; our network staff:
- Have a deep understanding of managing telephone-based business services & processes
- Are delivery-focused, with a deep understanding of Service Delivery Management
- Are experienced experts with excellent credentials gained through the successful management of a wide variety of phone-based services
- Manage programs from strategy development through to implementation and realisation of defined business benefits
- Are capable of developing a strong association with the project, ensuring they understand what is to be achieved and then deliver what is required.
This combination of skills enables the Callrite network to deliver truly integrated & specialised telephone-based services of exceptional quality and reliability – from standard reception services to highly tailored service solutions.
Extended Call Centre Network
Callrite’s service is based on the knowledge and expertise accumulated over 22 years of successful delivery of quality telephone-based services.
In addition to our Australian staff, Callrite has drawn together the specialist expertise of an extensive alliance of National and International network of partners, and affiliated contractors and consultants who partner with and provide services to Callrite, allowing us to deliver to our clients a range of truly integrated & specialised telephone-based services of exceptional quality and reliability.
The Callrite network enables us to deliver the appropriately tailored sets of skills, technology platform and network services to exactly match your call profile and business priorities, and ensures superior service and value.
Callrite’s National programs are supported by a network of over 100 contact centre agents located in entirely in Australia. We deliver a full range of call centre services and a comprehensive range of direct response, direct marketing and fulfilment services; International programs are supported by over 800 agents located throughout New Zealand, the UK, South Africa, Holland, the USA, Canada, Sweden, Norway, Denmark and Indonesia.